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eShop Terms and Conditions
Panasonic UK Limited Terms and Conditions of Supply
  1. These Terms and Conditions apply to all orders placed for the products identified on the Panasonic On-Line order system, purchased either via our website or via our telesales line. PLEASE READ THESE CONDITIONS - IF YOU PLACE AN ORDER USING THIS SYSTEM, THESE TERMS AND CONDITIONS WILL APPLY TO YOUR PURCHASE.
  2. The supplier of the goods to which these terms and conditions apply (referred to hereafter as 'we' or 'us' as the context requires) is Panasonic UK Limited of Panasonic House, Willoughby Road, Bracknell, Berks RG12 8FP.
  3. Whilst we will try to fulfil any orders placed with us within any stated time, we shall not (save as otherwise required by law) be liable for the consequences of any delay or failure to deliver.
  4. Notwithstanding any indication given by the system, all orders are accepted subject to availability.
  5. Orders accepted shall only be delivered to addresses within the United Kingdom including the Channel Islands. Items listed under the accessory section of the site are available for delivery in the EU : Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland,Portugal, Slovakia , Slovenia, Spain, Sweden, Ireland.
  6. Orders must be paid for at the time of ordering using one of the credit/debit cards identified (Visa, Mastercard, Delta, Switch, Solo) and are conditional on subsequent validation of the card transaction with the issuer.
  7. In the event that an order cannot be accepted by reason of non-availability of stock, the order will be cancelled and as stock becomes available you will be invited to resubmit your order. Please note that any order so resubmitted shall be accepted at the price pertaining at the time of resubmission.
  8. Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we reserve the right to cancel the order and invite you to place another order for the goods at the correct price. If we cannot contact you we will treat your order as cancelled. If you cancel the order and you have already paid for the goods, we will give you a full refund.
  9. Any orders placed are subject to your rights of cancellation pursuant to the Consumer Protection (Distance Selling) Regulations 2000, except in respect of supply of audio or video recordings or computer software if you have unsealed their packaging. You may exercise this right either by writing, e-mailing or telephoning or using facsimile transmission. In each case you must notify us within seven days from the date of delivery. Following receipt of your notice we will contact you to arrange return of the goods. Please note that the cost of sending the goods back to us where you wish to cancel for reasons which are not due to product performance or description will be payable by you. P&P charges will not be refunded save for in circumstances where the goods are deemed to have been defective.
  10. Where product is received in a broken or defective condition, please contact our Customer Support Department between the hours of 9.00 am to 5.30 pm Mon-Fri excluding weekends on tel no 01344 476 540. Please note that we will not accept return of any product unless such return has been authorised in advance. In the event that goods ordered by you have not been received within 10 working days following the confirmation of order, please contact the Customer Support Department.
  11. Spare Parts and Accessories are supplied solely for use with the product to which they relate. Where the goods are used for any other purpose, we shall not accept liability for any damage arising as a result of such use, and in these circumstances our liability, if any, shall be limited to the purchase price of any goods that are defective.
  12. Data Security: any personal information provided by you for the purposes of entering into a purchase transaction with us shall only be used for the purpose of administering your order and for the provision of after sales service to you. Such information shall not be released to any third parties save as for the purpose of fulfilling your order.
  13. Please be aware that in no circumstances shall we be liable for any indirect, special or consequential loss or damage arising from our supply to you of any goods ordered. This does not affect our liability in respect of death, personal injury or physical damage to property arising as a result of negligence on our part.
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